BIRTHDAY FAQ’s

Welcome to the Birthday Parties Frequently Asked Questions page. Here you will find the answers to our most commonly asked Birthday Party questions. If you can’t find the answer to your question here, please contact us at birthdays@whoastudios.co.nz or call us on 09 838 4553.

Why is there a set menu for the kids and not the adults?

We use a Set Menu for kids to ensure everyone can eat at the same time and the kitchen can deliver during a very busy lunch service. Our Lunch & Show Package is an awesome family experience with great quality entertainment, play and food. With the number of adults often being significantly smaller than the number of children attending a party, we like to give the accompanying adults a bit more flexibility with their dining options. If there are more than 10 adults, we do require you to choose a Set Menu for them as well.

What is the minimum number of people required for a party?

A minimum of 8 children is required for the Lunch & A Show Party Package. We also require at least one adult to supervise the children at all times, including during the Live Show.

Do adults have to pay?

Our Live Show tickets are sold per seat so adults attending the show will need to be paid for as part of your non-refundable deposit.

Depending on numbers, adults will either be on a Set Menu or order off the menu on the day. All food costs are to be paid to The Grounds restaurant on the day of the party.

When do we sit down to eat?

This will depend on your booking itinerary. It could be before or after your show. This will be confirmed during the booking process prior to the deposit being taken.

What are the opening hours?

Birthday packages include all day play wristbands for the Urban Playground, which opens at 9am. You may come as early as you wish to play in the park, regardless of your show and meal time.

Where do we park?

You may park in our onsite parking lot, or on Smythe Road. On the weekends, you may also park in the Auckland City Council carpark on Smythe Road.

Please note that our onsite parking spaces are limited.

Do you have lockers onsite?

No, any items you or your guests plan to bring should be kept on you at all times or risk being lost.

You may store your belongings at your table during your allocated dining time.

If it is wet, do we get a refund?

No, the Urban Playground is provided for free as part of the Lunch & Show Package so there is no refund.

Can we just book a table and order from the menu?

No, our Lunch & Show Package takes place at peak times and our Chefs need to plan for Set Menus for party groups with 8 or more children. This ensures they can serve all the food together in a timely manner. Wait times for casual diners can reach up to an hour.

How long is a Whoa! Studios party?

Our shows vary in duration from 40 mins to 50 mins – please check the show duration before booking. This can be found on the Current Show page.

The dining areas used for the Lunch & A Show Party Package are available for up to 1.5 hours.

Playground wristbands are valid for the entire day.

Can I pay on the day?

No, Live Show tickets must be paid in full at least one week prior to the party.

Your food bill will be settled on the day at The Grounds restaurant.

Do adults eat the same time as the kids?

Yes. You will all be seated together at a large table and all your food will be delivered to you in a timely manner.

Can we bring personal food?

External food is not permitted at Whoa! Studios except for baby food and formula.

We do allow you to bring your own cake for a $20 cakeage fee.

What happens if we are running late on the day?

Please plan to arrive early as access to the show after the start time cannot be guaranteed. No refunds will be given if guests miss the show.

Can we bring decorations and noisy party novelties?

No, the birthday area is communal and the sound of happy children is the best sound to share.

Is there a cancellation fee?

No, however it is important to note that your tickets are a non-refundable deposit.

How many people can attend a Whoa! Studios Party?

We can cater for up to 48 guests for a birthday party. Usual group sizes are 9-12.

If you wish to have a party for more than 48 people, please contact us at birthdays@whoastudios.co.nz to discuss your options.

Are we limited to specific times for parties?

Yes, the Live Shows run at set times as do the booking times for Party Tables and the Set Menus prepared by our Chefs. Please book at least 2 weeks in advance to secure your preferred times.

Do we need to provide a guest list?

No, but you must provide confirmed numbers when paying your deposit to secure your booking.

Can extra guests come on the day?

Possibly, we will try to accommodate them on a best effort basis, subject to availability and additional charges.

What time should we arrive?

It is recommended that guests arrive at the Box Office no later than 30 minutes prior to the show. This gaurantees that they will be able to attend the show as late comers may not be permitted to enter.

Can you cater to allergies and other dietary requirements?

Yes, please be sure to specify when booking.

Do you supply the cake or can we bring our own?

We have a beautifully crafted Ice Cream cake available or you may bring your own cake, which will incur a $20 cakeage fee.

If my guests do not arrive in time for the show, can we leave our tickets at the Box Office?

Yes, please give your name to your guests and to the Box Office staff. Box Office staff will then let them into the show when they arrive provided they are not too late.

What if the weather is wet?

Our theatre and backstage areas are fully  sheltered from the weather as are our birthday tables so you will have a wonderful experience regardless of the weather. There is a measure of shelter over the Whoa! Web but this attraction may be closed in extreme weather conditions.

For our Whoa! Studios faq’s, please click here

This website does not include, should not be considered, and shall not be interpreted as a complete and comprehensive statement of all our rules, regulations, policies, guidelines, procedures and similar matters and other information. If you have additional questions, please ask. This website is intended as an overview or guide to assist each guest in the park or who intends or wishes to enter the park or who uses or intends or wishes to use, enter, board or experience any attraction.