Welcome to the Holiday Programme Frequently Asked Questions page. Here you will find the answers to our most commonly asked Holiday Programme questions. If you can’t find the answer to your question here, please contact us at or call us on 09 838 4553.

What is the minimum number of people required for a HOLIDAY PROGRAMME TRIP?

A minimum of 8 children is required for the Holiday Programme Package. We also require at least a 1:6 ratio of adults to supervise the children at all times, including during the Live Show.

Are we limited to specific times for Trips?

Yes, the Live Shows run at set times. Please book at least 2 weeks in advance to secure your preferred times.

Do adults have to pay?

Our Live Show tickets are sold per seat so adults attending the show will need to be paid for as part of your non-refundable payment.

Can I pay on the day?

No, Live Show tickets must be paid in full well in advance of the trip.

What are the opening hours?

The Holiday Programme Package includes all day play wristbands for the Urban Playground, which opens at 9am. You may come as early as you wish to play in the park, regardless of your show time.

Please be advised that we will also be open to Public and you do not have exclusive use of our Playground.

If it is wet, do we get a refund?

No, the Urban Playground is provided for free as part of the Holiday Programme package so there is no refund.

How many people can attend a Whoa! Studios Trip?

We can book up to 30 children for a Holiday Programme Package.

We will not book a group of more than 30 people, as we cannot accommodate such large holiday programmes.

How long is a Whoa! Studios Trip?

Our shows vary in duration from 40 mins to 50 mins – please check the show duration before booking. This can be found on the Current Show page.

Playground wristbands are valid for the entire day.

What time should we arrive?

It is recommended that guests arrive at the Box Office no later than 30 minutes prior to the show. This gaurantees that they will be able to attend the show as late comers may not be permitted to enter.

What happens if we are running late on the day?

Please plan to arrive early as access to the show after the start time cannot be guaranteed. No refunds will be given if guests miss the show.

Is there a cancellation fee?

No, however it is important to note that your tickets are a non-refundable deposit.

Do you have lockers onsite?

No, any items you or your guests plan to bring should be kept on you at all times or risk being lost.

Where do we park?

You may park in our onsite parking lot, or on Smythe Road. On the weekends, you may also park in the Auckland City Council carpark on Smythe Road.

Please note that our onsite parking spaces are limited.

If you are booking a bus for Drop-Off and Pick-Up, please be advised that our driveway has accessibility issues for Buses. Any Drop-Off and Pick-Up by Bus must be made on Smythe Road.

Can we bring personal food?

External food is not permitted at Whoa! Studios except for baby food and formula.

Do we need to provide a guest list?

No, but you must provide confirmed numbers when paying for your tickets to secure your booking.

Can extra guests come on the day?

Possibly, we will try to accommodate them on a best effort basis, subject to availability and additional charges.

What if the weather is wet?

Our theatre and backstage areas are fully  sheltered from the weather as are our birthday tables so you will have a wonderful experience regardless of the weather. There is a measure of shelter over the Whoa! Web but this attraction may be closed in extreme weather conditions.

For our Whoa! Studios faq’s, please click here

This website does not include, should not be considered, and shall not be interpreted as a complete and comprehensive statement of all our rules, regulations, policies, guidelines, procedures and similar matters and other information. If you have additional questions, please ask. This website is intended as an overview or guide to assist each guest in the park or who intends or wishes to enter the park or who uses or intends or wishes to use, enter, board or experience any attraction.

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