FAQ’s

Welcome to the Whoa! Studios Frequently Asked Questions page. Here you will find the answers to our most commonly asked questions. If you can’t find the answer to your question here, please contact us at whoa@whoastudios.co.nz or call us on 09 838 4553.

What is Custards World?

Custards World is a movie project currently in pre production. It’s a cross between Muppets meets Despicable Me in an original rollicking adventure. The script is by Bob Baker, screen writer for the Wallace & Gromit movie ‘Curse of the Were Rabbit’.

Whoa! Studios has licensed Custard’s World to produce live shows and is in close contact with legendary Muppet veterans to provide high quality puppeteering right in our back yard.

Custards World follows our four and a half stars, Jazz, Buzz, Brianna, and of course Custard & Kea, as they try to stop Dr. Gloom from stealing all the smiles across the happy town of Doodle.

Visit the Custards World page of the website for more information.

Is there food on site?

Yes. Our eatery The Grounds is open during studio hours and as a family restaurant in the evenings from Thursday to Sunday.

Its a new concept in eating as a family. Sharing a mixture of tastes and dishes, don’t expect a menu of fries and nuggets for your child. The Grounds will deliver a real family food memory.

We also have a faster food tuck shop servicing our grilled sandwiches, gourmet hot dogs and hand made gourmet ice creams.

Please no external food to be brought to Whoa! Studios or consumed within restaurant area.

Can we get a group discount to a show?

Contact us at whoa@whoastudios.co.nz or phone us on 09 838 4553 and we can discuss options with you.

Do you have wheelchair access to your shows?

Yes we do, we allow up to four wheelchairs into our shows at any point in time. Please contact us at whoa@whoastudios.co.nz or on 09 838 4553 to let us know if you require assistance.

Can we bring our own alcohol on site?

No, bringing your own alcohol to our venue is strictly prohibited. The Grounds is a fully licensed eatery.

How do we get to Whoa! Studios?

Whoa Studios is located in the heart of West Auckland’s thriving movie industry.

Movies such as ‘The Chronicles of Narnia’ and ‘Whale Rider’ have come to life through our local talent.

Our address is 8/14 Henderson Valley Road, Henderson, Auckland. Just put that into Google Maps to find us, alternatively we are located a few minuted walk from the Henderson train/bus station. Check public transport times at AT.govt.nz don’t forget that Auckland Transport have released 99 cent fares for children aged 5-15.

Can I leave my child unsupervised at Whoa! Studios?

No. Any child under the age of 14 must be accompanied by an Adult at all times, whether in a show or in our Urban Playground area.

Are you open on Public Holidays?

Yes, we are open. Public Holidays may vary from normal operating hours, these will be published on our Facebook & Instagram pages and also on our Hours page closer to the date concerned.

Do you have a Family Pass?

Discounts are available to our Red Carpet VIP families.

Visit the VIP section of our website.

How much is it for under 3's to watch a show?

Children 3 years and under can be admitted free when accompanied by a paying ticket holder and must sit on an adult’s lap. As the show is in a small immersive studio we require that parents read our low disruption policies and cooperate with our ushers to ensure everybody can enjoy the show they have paid to see.

If the accompanying adult would like the child to have their own seat then they must purchase a child’s ticket. Once they have turned 4, they must hold a valid ticket.

Do you have a smoking area?

Unfortunately not. Whoa! Studios is proud to be a smoke free complex.

Are any new show planned?

We are proud to present our newest addition to our Custard’s World live shows – ‘Gloomio the Great’. We plan on delivering more shows through 2017. Follow us on Facebook & Instagram for up to date information on any new shows. Or become a VIP Member and get exclusive updates on upcoming shows.

Is there a cost to use the Urban Playground?

The park is designed for patrons of the studio. There is a casual rate of $10 to use our Urban Playground – however you will get a free park pass on the same day as your show ticket. Our Red Carpet VIP members get 40% discount off the casual rates.

How do I know when the inflatable obstacle course is going to be up?

The inflatable obstacle course will be up and running later in 2017. They will be inflated on our special event days, provided weather allows. Follow our Facebook and Instagram pages for the latest updates or go to our Hours page for today’s update.

What age is a child?

A child is aged between 3-12. Our Urban Playground has been designed for children aged 3-12 and this is why we give a free pass only to child holders of a show ticket. The only exception is the Inflatable Obstacle course. If the Obstacle Course is inflated, 13 years and over may purchase an Urban Playground ticket and receive access. We ask that older children are considerate in the playground. We understand that young children may need help playing on our obstacle course, parents are allowed to help in such instances.

When are the 2017 School Holidays?

2017 School Term dates are as follows…

Term 1: 1st February – 13th April

Term 2: 1st May – 7th July

Term 3: 24th July – 29th September

Term 4: 16th October – 14th December

Information taken from Education.govt.nz

How can I see behind the scenes?

Behind the scenes experiences are reserved for our Red Carpet VIP members, who will be invited backstage after a show. There are many benefits to becoming a Red Carpet VIP member, check out our Red Carpet VIP page to sign up.

You can now purchase a separate ‘Backstage Tour’ on weekends, $5.00 per person. These are conducted after each show.

Can I bring my dog to Whoa! Studios?

No dogs are permitted within the complex apart from Service Dogs (e.g. guide dogs)