FAQ’s

Welcome to the Whoa! Studios Frequently Asked Questions page. Here you will find the answers to our most commonly asked questions. If you can’t find the answer to your question here, please contact us at whoa@whoastudios.co.nz or call us on 09 838 4553.

What is Custards World?

Custards World is a movie project currently in pre production. It’s a cross between Muppets meets Despicable Me in an original rollicking adventure. The script is by Bob Baker, screen writer for the Wallace & Gromit movie ‘Curse of the Were Rabbit’.

Whoa! Studios has licensed Custard’s World to produce live shows and is in close contact with legendary Muppet veterans to provide high quality puppeteering right in our back yard.

Custards World follows our four and a half stars, Jazz, Buzz, Brianna, and of course Custard & Kea, as they try to stop Dr. Gloom from stealing all the smiles across the happy town of Doodle.

Visit the Custards World page of the website for more information.

Is there food on site?

Yes. Our eatery The Grounds is open during studio hours and as a family restaurant in the evenings from Thursday to Sunday.

Its a new concept in eating as a family. Sharing a mixture of tastes and dishes, don’t expect a menu of fries and nuggets for your child. The Grounds will deliver a real family food memory.

We also have a faster food tuck shop servicing our grilled sandwiches, gourmet hot dogs and hand made gourmet ice creams.

Please no external food to be brought to Whoa! Studios or consumed within restaurant area except baby food.

Can we get a group discount to a show?

We usually do not offer Group Discounts as our tickets are often already heavily discounted.

Do you have wheelchair access to your shows?

Yes we do, we allow up to four wheelchairs into our shows at any point in time. Please contact us at whoa@whoastudios.co.nz or on 09 838 4553 to let us know if you require assistance.

Can we bring our own alcohol on site?

No, bringing your own alcohol to our venue is strictly prohibited. The Grounds is a fully licensed eatery.

CAN WE BRING OUR PRAM INTO THE SHOW?

No, due to fire safety regulations we cannot allow you to bring your pram/buggy into our studio for the show. We do provide a Pram Parking area just outside the studio doors.

How do we get to Whoa! Studios?

Whoa Studios is located in the heart of West Auckland’s thriving movie industry.

Movies such as ‘The Chronicles of Narnia’ and ‘Whale Rider’ have come to life through our local talent.

Our address is 8-14 Henderson Valley Road, Henderson, Auckland. Just put that into Google Maps to find us, alternatively we are located a few minuted walk from the Henderson train/bus station. Check public transport times at AT.govt.nz don’t forget that Auckland Transport have released 99 cent fares for children aged 5-15.

Can I leave my child unsupervised at Whoa! Studios?

No. Any child under the age of 14 must be accompanied by an Adult at all times, whether in a show, our Urban Playground area or the restaurant.

Are you open on Public Holidays?

Yes, we are open. Public Holidays may vary from normal operating hours, these will be published on our Facebook & Instagram pages and also on our Hours page closer to the date concerned.

How much is it for under 3's to watch a show?

Children 3 years and under can be admitted free when accompanied by a paying ticket holder and must sit on an adult’s lap. As the show is in a small immersive studio we require that parents read our low disruption policies and cooperate with our ushers to ensure everybody can enjoy the show they have paid to see.

If the accompanying adult would like the child to have their own seat then they must purchase a child’s ticket. Once they have turned 4, they must hold a valid ticket.

Do you have a smoking area?

Unfortunately not. Whoa! Studios is proud to be a smoke free complex. If you feel you need to smoke, we ask that you please leave the complex as second-hand smoke is very toxic to young children.

Are any new showS planned?

We are proud to present our newest addition to our Custard’s World live shows – ‘Buzz’s Fright Night’. We plan on delivering more shows through 2017 & 2018. Follow us on Facebook & Instagram for up to date information on any new shows.

Is there a cost to use the Urban Playground?

The park is designed for patrons of the studio. There is a casual rate of $10 to use our Urban Playground – however you will get a free park pass on the same day as your show ticket.

How do I know when the inflatable obstacle course is going to be up?

The inflatable obstacle course will be up and running later in 2017. They will be inflated on our special event days, provided weather allows. Follow our Facebook and Instagram pages for the latest updates or go to our Hours page for today’s update.

What age is a child?

A child is aged between 3-12. Our Urban Playground has been designed for children aged 3-12 and this is why we give a free pass only to child holders of a show ticket. The only exception is the Inflatable Obstacle course. If the Obstacle Course is inflated, 13 years and over may purchase a pass for either or both inflatables and receive access. We ask that older children are considerate in the playground. We understand that young children may need help playing on our obstacle course, parents are allowed to help in such instances.

When are the 2017 School Holidays?

2017 School Term dates are as follows…

Term 1: 1st February – 13th April

Term 2: 1st May – 7th July

Term 3: 24th July – 29th September

Term 4: 16th October – 14th December

Information taken from Education.govt.nz

How can I see behind the scenes?

Behind the scenes experiences can now be purchased with your show ticket at an added cost*. These take approximately 15 minutes after each show.

*Backstage Tours are subject to time constraints and may not be offered for every show.

Can I bring my dog to Whoa! Studios?

No dogs are permitted within the complex apart from Service Dogs (e.g. guide dogs)